General Terms and Conditions Stichting Webshop Keurmerk AV CZ / 152
These General Terms and Conditions of Stichting Webshop Keurmerk have been drawn up in consultation with the Consumentenbond and NTO within the framework of the SER Coordination Group Self-Regulation Consultation and will come into force for Stichting Webshop Keurmerk as of June 1, 2014. These General Terms and Conditions shall be used by all participants in Stichting Webshop Keurmerk with the exception of financial services as referred to in the Financial Supervision Act and in so far as these services are supervised by the Netherlands Authority for the Financial Markets.
Article 1 – Definitions
Article 2 – Identity of the entrepreneur
Article 3 – Applicability
Article 4 – The offer
Article 5 – The Agreement
Article 6 – Right of withdrawal
Article 7 – Obligations of the consumer during the reflection period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligations of the entrepreneur in the event of withdrawal
Article 10 – Exclusion of the right of withdrawal.
Article 11 – The price
Article 12 – Compliance with the agreement and additional warranty
Article 13 – Delivery and execution
Article 14 – Duration transactions: duration, termination and renewal
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes.
Article 18 – Industry guarantee
Article 19 – Additional or different provisions
Article 20 – Amendment of the General Terms and Conditions Webshop keurmerk
Article 1 – Definitions.
In these terms and conditions, the following definitions shall apply:
Ancillary contract: a contract in which the consumer acquires products, digital content and/or services in connection with a distance contract and these items, digital content and/or services are provided by the operator or by a third party on the basis of an arrangement between that third party and the operator;
Reflection period: the period within which the consumer can exercise his right of withdrawal;
Consumer: the natural person not acting for purposes related to his trade, business, craft or profession;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Contract for an indefinite period of time: a contract for the regular supply of goods, services and/or digital content for a specified period of time;
Durable data medium: any device – including e-mail – that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation or use for a period of time appropriate to the purpose for which the information is intended, and which allows unaltered reproduction of the stored information;
Right of withdrawal: the consumer’s ability to waive the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who is a participant in Stichting Webshop Keurmerk and offers products, (access to) digital content and/or services to consumers from a distance;
Remote Agreement: a contract concluded between the trader and the consumer under an organized system for distance selling of products, digital content and / or services, where up to and including the conclusion of the contract exclusive or joint use is made of one or more means of distance communication;
Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions; Technology for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having to be together in the same room at the same time.
Article 2 – Identity of the entrepreneur
Company name: De Ridder BV
Address: Industrieweg 11b, 1566 JN Assendelft
Phone: +31 (0)251 36 29 60
E-mail: info@coolpack.nl
Chamber of Commerce number: 567 11 638
VAT identification number: NL85 22 80 002 B01
Article 3 – Applicability.
Article 4 – The offer
Article 6 – Right of withdrawal
For products:
Article 7 – Obligations of the consumer during the reflection period
Article 8 – Exercise of the right of withdrawal by the consumer and costs thereof
Article 9 – Obligation of the entrepreneur in the event of withdrawal
Article 10 – Exclusion of the right of withdrawal.
The Entrepreneur may exclude the following products and services from the right of withdrawal, but only if the Entrepreneur stated this clearly in the offer, at least in time for the conclusion of the contract:
Article 12 – Compliance with the agreement and additional warranty
Article 13 – Delivery and execution
If an order is returned by the carrier due to incorrect address information of the recipient, refusal of the order by the recipient, or the recipient not being present at the delivery address twice, the additional shipping and handling costs will be borne by the buyer.
Article 14 – Duration Transactions:
Termination:
1. The consumer may at any time terminate a contract entered into for an indefinite period and which extends to the regular delivery of products (including electricity) or services, subject to agreed termination rules and a notice period not exceeding one month.
2. The consumer may terminate a fixed-term contract that was entered into for the regular delivery of products (including electricity) or services at any time towards the end of the fixed term, subject to agreed termination rules and a notice period not exceeding one month.
3. The consumer may terminate the contracts referred to in the preceding paragraphs: – terminate them at any time and not be limited to termination at a specific time or during a specific period; – terminate them at least in the same way as they were entered into by him; – always terminate them with the same notice period as the entrepreneur has stipulated for himself.
Extension:
4. An agreement entered into for a definite period of time, which extends to the regular delivery of products (including electricity) or services, may not be tacitly extended or renewed for a definite period of time.
5. Notwithstanding the preceding paragraph, a fixed-term contract that has been concluded for the regular delivery of daily or weekly newspapers and magazines may be tacitly renewed for a fixed term not exceeding three months, if the consumer may terminate this renewed contract by the end of the renewal with a notice period not exceeding one month.
6. A fixed-term contract that has been concluded for the regular delivery of products or services may only be tacitly renewed for an indefinite period of time if the consumer may terminate it at any time with a notice period not exceeding one month. The notice period shall be at most three months in case the contract extends to the delivery of daily, news and weekly newspapers and magazines regularly, but less than once a month.
7. An agreement of limited duration for the regular supply of daily, news and weekly newspapers and magazines for introductory purposes (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.
Duration:
8. If a contract has a duration of more than one year, after one year the consumer may terminate the contract at any time with a notice period not exceeding one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.
Article 15 – Payment
Article 16 – Complaints procedure
Article 17 – Disputes.
Article 18 – Industry guarantee
Article 19 – Additional or different provisions
Additional provisions or provisions deviating from these general conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable data carrier.
Article 20 – Amendment of the general conditions webshop keurmerk
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